Here's some of the common solutions we recommend trying if your ViralColor Wall Lights are not turning on or changing properly.
Try A Different USB Power Adapter
Most USB power adapters (such as the ones included with most smartphones) should be compatible with our ViralColor Wall Lights. However, that may not always be the case. We recommend attempting to use a different USB power adapter or outlet all together if you continue to experience issues powering on the lights.
Check The Remote Battery!
If your ViralColor Wall Lights will turn on when connected to power but do not change colors or modes, it may be an issue with the remote. Due to shipping restrictions, we are not able to include a battery for the remote. A CR2025 must be inserted into the remote before use.
If you've added the battery and it still doesnt seem to be working, try flipping the battery over! It can be tricky to tell which side should be facing up. The "+" on the battery should always be facing the backside of the remote.